Refund & Cancellation Policy Sera ya Marejesho na Kughairi Huduma
Comprehensive financial policy governing electronic transaction reversals, duplicate debits, and employer subscription cancellations under Bank of Tanzania (BOT) National Payment System guidelines.
Sera kamili ya fedha inayosimamia marejesho ya miamala, makato ya makosa, na kughairi huduma kwa mujibu wa miongozo ya Benki Kuu ya Tanzania (BOT).
01. Policy Statement & Regulatory Foundation Azimio la Sera na Msingi wa Kisheria (BOT)
Reliance Solutions Ltd is committed to operating Ajira Market with absolute financial transparency, high-integrity consumer protection, and strict adherence to the National Payment System Act (2015) and consumer protection circulars issued by the Bank of Tanzania (BOT).
Reliance Solutions Ltd imejitolea kuendesha Ajira Market kwa uwazi wa hali ya juu wa kifedha, ulinzi thabiti wa walaji na kufuata kikamilifu Sheria ya Mifumo ya Malipo ya Taifa ya mwaka 2015 na miongozo ya Benki Kuu ya Tanzania (BOT).
02. Scope & Eligible Transaction Categories Upeo wa Sera na Aina za Miamala Zinazohusika
This policy applies to all commercial transactions initiated on Ajira Market, including:
- Employer Job Posting Subscription Packages (Single Post, Starter, Corporate, and Enterprise Tiers).
- Talent Database Access Subscriptions and CV Unlock Credits.
- Featured Vacancy and Social Media Broadcast Add-on Services.
- Note: Job seekers never pay fees on Ajira Market; hence this policy applies exclusively to employer/recruiter billing accounts.
Sera hii inasimamia miamala yote ya kibiashara inayofanyika kwenye Ajira Market, ikiwemo:
- Vifurushi vya Kutangaza Kazi vya Waajiri (Nafasi Moja, Vifurushi vya Mwezi au Mwaka).
- Huduma za Kupata Kanzidata ya CV za Wataalamu (Talent Pool Access).
- Huduma za ziada za kukuza matangazo ya kazi kwenye mitandao ya kijamii.
- Kumbuka: Waombaji kazi hawalipishwi ada yoyote, hivyo sera hii inahusu waajiri na watoa huduma za kibiashara pekee.
03. 100% Guaranteed Refund & Reversal Scenarios Hali Zinazostahili Marejesho ya 100% Papo Hapo
A full 100% refund of transaction value is unconditionally guaranteed under the following conditions:
- Duplicate Charges: Multiple debits for a single transaction due to telecom network lag or gateway retry loops.
- Gateway Timeout & Non-Provisioning: Funds successfully deducted from customer wallet/card but service activation failed due to technical timeout.
- Pre-Publication Cancellation: Written cancellation received within twenty-four (24) hours of payment before job vacancy publication or CV unlocking.
- Extended Platform Outage: Severe platform unavailability exceeding seventy-two (72) consecutive hours during an active paid campaign.
Marejesho kamili ya 100% ya fedha yanatolewa bila masharti katika hali zifuatazo:
- Kukatwa Fedha Zaidi ya Mara Moja (Duplicate Charge): Iwapo mtandao umekata fedha mara mbili kwa ununuzi mmoja.
- Hitilafu ya Kimtandao: Fedha zimekatwa kutoka kwa simu/kadi lakini kifurushi hakikuwashwa kwa sababu ya mawasiliano ya kimtandao kukatika.
- Kughairi Kabla ya Kutangaza: Ombi la kughairi likiwakilishwa ndani ya saa 24 kabla tangazo halijachapishwa mtandaoni.
- Hitilafu ya Mfumo: Mfumo ukisimama kufanya kazi kwa zaidi ya saa 72 mfululizo wakati wa kampeni ya tangazo.
04. Daily Automated Reconciliation & Proactive Audits Ukaguzi wa Kila Siku na Usuluhishi wa Kiotomatiki
Ajira Market executes daily automated reconciliation audits with all licensed payment aggregators (M-Pesa, Mix by Yas, Airtel Money, HaloPesa, Visa, Mastercard). When orphan transactions or duplicate debits are detected by our automated monitoring systems, refunds are flagged and initiated proactively without requiring customer escalation.
Mfumo wetu unafanya ukaguzi wa kiotomatiki kila siku wa kupatanisha miamala yote na mitandao ya malipo. Miamala yoyote iliyokatwa bila huduma kutolewa hugunduliwa kiotomatiki na kuanzishiwa mchakato wa kurejeshwa mara moja.
05. Non-Refundable Circumstances & Consumed Services Hali Zisizostahili Marejesho
Refunds are not granted in the following scenarios:
- Fully published and active job listings that have already commenced receiving candidate applications.
- Talent database search credits that have already been utilized to unlock candidate CVs and contact profiles.
- Accounts suspended or terminated due to violations of our Terms of Service (e.g. posting fraudulent jobs or requesting upfront applicant fees).
- Subjective dissatisfaction with candidate applicant volume or applicant qualifications (since candidate responses depend on general market availability).
Marejesho hayatatolewa katika mazingira yafuatayo:
- Tangazo la kazi lililochapishwa na ambalo limeanza kupokea maombi ya kazi kutoka kwa wataalamu.
- Salio la kufungua CV ambalo limetumika kutazama na kupakua wasifu wa waombaji.
- Akaunti iliyofungwa kwa kuvunja sheria (k.m. kutangaza ajira feki au kudai rushwa/ada kwa waombaji).
- Kutokuridhika na idadi ya waombaji waliojitokeza (kwani idadi ya waombaji inategemea soko na sifa za kazi).
06. Step-by-Step Refund Claim Submission Utaratibu wa Kuwasilisha Maombi ya Marejesho
To initiate a refund request, submit an email to info@ajiramarket.co.tz containing:
- Registered Employer Account Name and Email Address.
- Payment Gateway Reference / Mobile Money M-Pesa/Yas/Airtel/Halo Transaction ID.
- Transaction Date, Time, and Exact Amount Billed in TZS or USD.
- Clear explanation of the request (e.g. duplicate deduction, timeout failure).
Ili kuomba marejesho, tuma barua pepe kwenda info@ajiramarket.co.tz ukiambatanisha:
- Jina la Kampuni na Barua Pepe uliyojisajili nayo kwenye mfumo.
- Namba ya Muamala ya Mtandao wa Simu (M-Pesa, Yas, Airtel, HaloPesa) au kumbukumbu ya Kadi.
- Tarehe, Muda na Kiasi kamili kilichokatwa (TZS / USD).
- Maelezo mafupi ya sababu ya kuomba marejesho (k.m. makato yaliyojirudia au mtandao kukatika).
07. Verification SLA & Payout Timelines Muda wa Kuhakiki na Kufanya Malipo ya Marejesho
* Refunds are strictly executed to the original originating account or wallet to comply with anti-money laundering regulations. * Marejesho yanarudishwa kwenye namba ya simu au kadi ile ile iliyofanya malipo ili kuzingatia sheria za kuzuia utakatishaji fedha.
08. Anti-Money Laundering (AML) & Chargeback Prevention Kuzuia Utakatishaji Fedha na Udanganyifu
In accordance with Anti-Money Laundering (AML) legislation in Tanzania, refund payouts cannot be redirected to third-party bank accounts, alternative mobile wallets, or cash handovers. Attempting fraudulent chargebacks on fulfilled services will result in immediate enterprise account suspension and financial reporting to credit reference bureaus.
Kwa mujibu wa sheria za kuzuia utakatishaji fedha, fedha za marejesho haziwezi kuhamishiwa kwa mtu mwingine au akaunti tofauti. Madai ya uongo ya kukata rufaa ya benki kwenye huduma iliyotolewa yatasababisha akaunti kufungwa na kuripotiwa kwenye mamlaka husika.
09. Policy Amendments & Tariff Updates Marekebisho ya Sera na Mabadiliko ya Bei
Reliance Solutions Ltd reserves the right to review and update this policy in response to payment ecosystem advancements, telecom tariff modifications, or Bank of Tanzania regulatory notices. Changes become effective upon publication on this portal.
Reliance Solutions Ltd inahifadhi haki ya kufanya marekebisho ya sera hii kulingana na mabadiliko ya teknolojia ya malipo au miongozo ya Benki Kuu ya Tanzania. Mabadiliko yataanza kutumika mara tu yatakapochapishwa kwenye tovuti hii.
10. Dedicated Finance & Billing Escalation Desk Dawati Maalum la Fedha na Miamala ya Malipo
For real-time assistance regarding pending transaction settlements, duplicate debits, or corporate invoicing reconciliation, our dedicated finance officers are available during business hours:
Kwa msaada wa haraka kuhusu miamala inayosubiri kuthibitishwa, makato yasiyo sahihi, au ankara za makampuni, maafisa wetu wa fedha wanapatikana kwa: